The document checklist
The customer flow asks only for the evidence you control. Purchase is always the same two-document step: store ticket, then card-terminal voucher.
1. Store ticket
Add the merchant’s itemized store ticket. It identifies the store, merchandise, amount, and purchase date.
2. Card-terminal voucher
Add the card-terminal voucher for the same purchase. It records the payment amount and card ending used at the store.
3. Refund card
Open the secure card camera once. It guides both sides and saves a protected result. Review it, then save.
4. Original valid passport
RMF 2026 rule 4.6.4 requires the tourist’s original, current passport. Add the data page and bring the original to departure.
5. Proof of tourist migratory status
Bring the electronic FMM, the entry stamp in your identity document, or the ticket issued by an autonomous immigration filter. The secure passport step can retrieve the digital form with your consent where available.
6. Boarding pass or departure proof
Add the boarding pass, reservation, or another document proving your departure from Mexico. Cruise passengers may use the ship operator’s boarding card or ticket where the rule permits.
7. Purchased merchandise
Keep the physical goods accessible at departure. Article 31 requires verification that the merchandise leaves Mexico by air or sea.
8. Signed refund application
Sign a blank sheet once. TaxFree prepares one application per accepted purchase and returns the signed applications for your review.
What the rules require—and what our workflow requests
Statutory and SAT-backed facts
- Article 31 of the VAT Law covers qualifying merchandise bought by foreign tourists who return abroad by air or sea, with the merchandise verified at the departure point.
- RMF 2026 rule 4.6.4 requires the concessionaire-issued application, printed fiscal and payment records, proof of tourist migratory status, the merchandise, an original valid passport, and departure proof.
- RMF 2026 rule 2.7.1.24 says the CFDI’s tourist identification data are the tourist’s name, country of origin, and passport number.
- RMF 2026 rule 2.7.1.23 provides the generic RFC XEXX010101000 for transactions with foreign residents who are not registered in Mexico’s RFC.
- RMF 2026 rules 4.6.3 and 4.6.4 permit electronic or cash payment, but the total merchandise bought with cash cannot exceed MXN 3,000 per tourist. TaxFree refuses cash at intake.
Tax Free intake workflow
For each purchase, we ask you only for the store ticket and card-terminal voucher. The refund card, passport, migratory-status evidence, departure proof, and signature are reused across purchases. Eligibility and final validation remain subject to the applicable rules and the authorized operator’s review.
Mistakes to avoid before departure
- Losing the store ticket or card-terminal voucher.
- Uploading a ticket and voucher from different purchases.
- Using a passport image that is cropped, expired, or unreadable.
- Packing the merchandise where it cannot be shown during departure validation.
- Paying with cash; TaxFree refuses cash at intake.
Once your packet is complete, review the full Mexico VAT refund process and check the refund calculation and fees. You can then start the document check.
Official sources
Check your documents before you fly
Send the purchase and travel records you already have. The intake check can identify a missing item while you still have time to contact the store.
Start the document check